Return Policy

Introduction

At Case Luxe, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please read our return policy below for details on how to return your items.

Return Eligibility

To be eligible for a return, please ensure that:

  1. Time Frame: The return is initiated within 14 days from the date of purchase.
  2. Condition: The item is unused, in its original packaging, and in the same condition that you received it.
  3. Proof of Purchase: A receipt or proof of purchase is provided.

Non-Returnable Items

Certain items are not eligible for return, including:

  1. Custom or Personalized Items: Items that have been customized or personalized to your specifications.
  2. Perishable Goods: Products such as food, flowers, or plants.
  3. Digital Products: Downloadable software or digital goods.
  4. Health and Personal Care Items: Products that have been opened or used, such as cosmetics or personal hygiene products.

How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at info@caseluxe.store or call us at +9720502526464 to initiate the return process. Provide your order number and details of the item you wish to return.
  2. Prepare the Package: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  3. Shipping: Send the package to the following address: CaseLuxe Rishon Le Zion, Israel.You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to be processed may vary depending on your payment provider.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at info@caseluxe.store. We will guide you through the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@caseluxe.store. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

CaseLuxe Rishon Le Zion, Israel, info@caseluxe.store

Thank you for shopping with CaseLuxe. We appreciate your business and are committed to ensuring your satisfaction.